Wild About Wellbeing
Terms & Conditions
Farm Rides Refund and Cancellation Policy
At Wild About Wellbeing Farm, we understand that plans can change and unforeseen circumstances may arise.
- In the event of a tour cancellation by us due to weather or other unforeseen circumstances, we will provide a full refund.
- If you need to cancel your tour, please let us know via the booking amendment form 48 hours before the scheduled tour time.
- If you provide more than 48 hours’ notice, we will provide a full refund.
- Cancellations made less than 48 hours before the scheduled ride or no-shows will not be eligible for a refund
Note: In case of unforeseen circumstances, such as bad weather, the farm reserves the right to cancel the ride. In that case, the customers will be offered to reschedule the ride or a full refund will be issued.
Workshop Booking Terms and conditions
We understand that plans can change and unforeseen circumstances may arise. If you need to cancel your registration for the workshop, please note the following policy:
- Cancellations received more than 14 days before the workshop start date will receive a full refund.
- Cancellations received between 7 and 14 days before the workshop start date will receive a 50% refund.
- Cancellations received less than 7 days before the workshop start date will not be eligible for a refund.
If Wild About Wellbeing Farm needs to cancel the workshop, registrants will receive a full refund.
Please note that refunds will be processed within 14 days of the receipt of your cancellation notice.
To cancel your registration, please email email@example.com with the subject line “Workshop Cancellation” and include your name, email, and the date of the workshop you are cancelling.
We appreciate your understanding and cooperation in adhering to this cancellation policy.
Pony Ride Risk Warning and Waiver of Liability
Name of Provider – Wild About Wellbeing
Address of Provider – 38-40 Hunter Road, Wandin North, Vic, 3139
The following pages affect your legal rights and obligations. Please read these carefully and only sign if you fully understand their contents. For Participants under 18 years of age, these documents must be completed by a parent or legal guardian.
Description of Activities
All Horse Riding activities including jumping and ground work
I am aware that by my participation in any activities arranged by the Provider, certain risks or dangers may occur which could include:
• Physical, bodily or psychological injury or death.
• Physical exertion to which I am not accustomed.
• Failure of equipment or use of inadequate equipment.
• There may be no or inadequate facilities for treatment or transport to treatment if I am injured.
• The conditions in which the activities are conducted may vary without warning.
• I may cause injury to other persons and/or other persons may cause injury to me.
• I may be injured or die due to the negligence, breach of contract or breach of statutory duty or guarantee of the provider.
I acknowledge that the activities are being undertaken for the purposes of recreation, enjoyment or leisure, and involve a significant degree of risk of physical harm.
I acknowledge that the Activity may be undertaken with one or more other persons as part of a group and that the Provider is not liable for the actions of other participants in the group activity.
By signing below, I acknowledge, agree and understand that the risks associated with the Activities and/or recreational services have been explained to me. I undertake any such risk voluntarily and at my own risk.
I acknowledge that the risk warning above constitutes a “risk warning” in accordance with the Civil Liability Act 2002 (NSW) and the Civil Liability Act 2002 (WA).
I agree to abide by any of the Provider’s rules, and any direction or instruction given to me by the Provider during the course of the Activities. I agree to use and/or wear any equipment given to me by the Provider.
I declare that I am medically and physically fit and able to participate in the Activities. I acknowledge that I must, and agree that I will, disclose any pre-existing medical or other condition, injury or concern that may affect the risk that either I or any other person will suffer injury, loss or damage during the course of the Activities and notify the Provider of any injuries, illness or concerns that may arise during the Activity. I will not engage in any reckless, negligent or foolish behaviour or any other behaviour that is likely to cause injury to me, any other participant or person.
I agree that if I suffer any injury or illness, the Provider may provide evacuation, first aid and/or medical treatment at my expense and that my acceptance of these terms and conditions constitutes my consent to such evacuation, first aid and/or medical treatment.
I declare that I have not consumed any alcohol or mind altering substance, or medication that may impact my judgement or physical capacity, before or at the time of engaging in the Activities.
Exclusion of liability
I agree to and unconditionally release, waive, discharge and forever hold harmless, the Provider or any of its employees, agents, directors or officers, from any claims as a result of any personal injury sustained, whether caused by the Provider’s negligent act or wilful act or omission, breach of contract, breach of statutory duty, error, or otherwise in connection with or arising out of the Activities.
I agree that the Provider will not be liable for any claims for personal injury that may be brought against it as a result of or in connection with any act, omission, default, failure or error on the part of the Provider, and agree to indemnify and keep indemnified the Provider in respect of any such claims.
It is possible for a supplier of recreational services to ask you to agree that the statutory guarantees under the Australian Consumer Law (which is schedule 2 to the Competition and Consumer Act 2010 (Cth)) do not apply to you. If you sign this form, you will be agreeing that your rights (or the rights of a person for whom or on whose behalf you are acquiring the services) to sue the Provider in relation to the Provider’s services or the activities that you undertake because the services or activities provided were not in accordance with the guarantees are excluded, restricted or modified as set out below.
For Queensland, New South Wales, Western Australia, Tasmania, Northern Territory and Australian Capital Territory and Commonwealth
By signing this form, you agree that the liability of the Provider in relation to the activities (as defined by the Competition and Consumer Act 2010 (Cth), the Consumer Affairs and Fair Trading Act (NT) and the Australian Consumer Law) and recreational activities (as defined by the Civil Liability Act 2002 (NSW) and the Civil Liability Act 2002 (WA)) for any:
(b) Physical or mental injuries (including the aggravation, acceleration or recurrence of such an injury);
(c) The contraction, aggravation or acceleration of a disease;
(d) The coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs in relation to an individual:
(i) That is or may be harmful or disadvantageous to you or the community; or
(ii) That may result in harm or disadvantage to you or community;
You acknowledge and agree that the above provision operates to exclude the liability of the Provider as a result of a breach of an express or implied warranty that the recreational services will be rendered with reasonable care and skill in accordance with section 5J of the Civil Liability Act 2002 (WA) and section 5N of the Civil Liability Act 2002 (NSW).
For South Australia
Exclusion, restriction or modification of rights under the Australian Consumer Law (SA)
Under sections 60 and 61 of the Australian Consumer Law (SA), if a person in trade or commerce supplies you with services (including recreational services3), there is—
• A statutory guarantee that those services will be rendered with due care and skill; and
• A statutory guarantee that those services, and any product resulting from those services, will be reasonably fit for
the purpose for which the services are being acquired (as long as that purpose is made known to the supplier); and
• A statutory guarantee that those services, and any product resulting from those services, will be of such a nature, and quality, state or condition, that they might reasonably be expected to achieve the result that the consumer wishes to achieve (as long as that wish is made known to the supplier or a person with whom negotiations have been conducted in relation to the acquisition of the services).
Excluding, restricting or modifying your rights:
Under section 42 of the Fair Trading Act 1987, the supplier of recreational services is entitled to ask you to agree to exclude, restrict or modify his or her liability for any personal injury suffered by you or another person for whom or on whose behalf you are acquiring the services (a third party consumer).
If you sign this form, you will be agreeing to exclude, restrict or modify the supplier’s liability with the result that compensation may not be payable if you or the third party consumer suffer personal injury.4
You do not have to agree to exclude, restrict or modify your rights by signing this form. The supplier may refuse to provide you with the services if you do not agree to exclude, restrict or modify your rights by signing this form. Even if you sign this form, you may still have further legal rights against the supplier.
A child under the age of 18 cannot legally agree to exclude, restrict or modify his or her rights. A parent or guardian of a child who acquires recreational services for the child cannot legally agree to exclude, restrict or modify the child’s rights.
Agreement to exclude, restrict or modify your rights:
I agree that the liability of ………………………………………… [the Provider] for any personal injury that may result from the supply of the recreational services that may be suffered by me (or a person for whom or on whose behalf I am acquiring the services) is excluded.
Further information about your rights can be found at www.ocba.sa.gov.au
Warning under the Australian Consumer Law And Fair Trading Act 2012 (Vic)
Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form is required to ensure that the recreational services it supplies to you—
• Are rendered with due care and skill; and
• Are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and
• Might reasonably be expected to achieve any result you have made known to the supplier.
Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form.
NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier’s part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair
Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.
Agreement to exclude, restrict or modify your rights:
I agree that the liability of the Provider for any personal injury that may result from the supply of the recreational services that may be suffered by me (or a person for whom or on whose behalf I am acquiring the services) is excluded.
By booking a pony ride with Wild About Wellbeing, I confirm that I have read and fully understand the terms of this waiver and that I agree to be bound by them. I acknowledge that my booking constitutes acceptance of this waiver and that I will be legally bound by its terms.
Wild About Wellbeing Party Booking Terms and Conditions
- Booking Confirmation and Payment – to secure your booking, full payment is taken at the time of booking via our e-commerce platform. Upon receipt of the payment, you will receive a confirmation email with your booking details.
- After your booking is received, a dedicated Wild About Wellbeing Farm team member will contact you to discuss the party arrangements. We are committed to ensuring that your child’s special day is tailored to your preferences and runs seamlessly. Our team is available to address any questions or concerns, and we look forward to helping you create an unforgettable birthday celebration.
- Food and Beverage Policy – Wild About Wellbeing Farm currently does not provide food or beverages for parties. We encourage guests to bring their own party food, cake, and non-alcoholic drinks to enjoy during the celebration.
- Cancellation Policy –
- If you need to cancel your booking, you may receive a full refund if you provide at least 7 days notice prior to the event date.
- If you provide at least 48 hours’ notice but less than 7 days before the event date, you may receive a 50% refund.
- No refunds will be issued for cancellations made with less than 48 hours notice.
- Public Holiday Surcharge – In the event that a party is scheduled on a public holiday, an additional surcharge of $200 will apply. This surcharge is necessary to cover the increased staffing and operational costs associated with hosting events on public holidays. By booking a party on a public holiday, you acknowledge and agree to pay the applicable surcharge.
- Liability and Damages – Guests are responsible for any damage caused to the facilities or equipment during the party. Wild About Wellbeing Farm reserves the right to charge the guest for any repairs or replacements required due to such damage.
- Supervision – All children attending the party must be supervised by adults at all times. We recommend a minimum of 5 adults to participate in the party, fostering a family-oriented atmosphere where parents can actively engage in their child’s special day. Please be aware that this is not a drop-off event.
- Weather – Wild About Wellbeing Farm is an outdoor venue and activities may be subject to weather conditions. In inclement weather, we will do our best to accommodate the party indoors or reschedule to a suitable date.
- Changes to Booking – Any changes to the booking, such as the number of attendees or specific requirements, must be communicated to Wild About Wellbeing Farm at least 7 days before the event date at firstname.lastname@example.org
By booking a party at Wild About Wellbeing Farm, you agree to abide by these terms and conditions.